Medical Office Receptionist

PURPOSE OF THE POSITION

Responsible for creating an amazing and delightful patient experience. The Health Center Concierge will assist patients from the moment they walk into the health center and is responsible for the overall patient flow as well as experience.

Essential Job Functions

Greets patients with a smile and may assist them through the registration process

Extends a warm and caring approach to all patients with a respect for diversity

Keeps patient informed of wait times and manages visit expectations

Helps patients navigate the health center and escorts patients as needed

Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance

Researches a patient’s outstanding out of pocket expenses and resolves errors

Resolves eligibility problems, incorrect claim charges and claim denials

Resolves questions about whether services are condition specific or related to preventive care

Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.

Assures correct application of specialist provider network status Care Coordination

Coordinates referrals for patients through insurance and other physician offices or specialists

Facilitates the transfer of medical records and lab results

May assist in the arranging of DME equipment following a discharge from the hospital

Facilitates the reviewing of test results with another physician for diagnosis confirmation

Coordinates and makes arrangements for diagnostic tests

Coordinates care for patients with complicated medical issues

Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.

May require other duties as assigned.