Responsible for supervising the team to work on assigned casesMonitor Team's production and SLA deliveryKeep a record of client KPIs and team's performance against the KPIsMonitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customerProvide subject matter expertise on Accounts Receivable processesManage and handle effectively escalations raised by the clientsProvide mentorship, training and coaching to the teamAdhere to organizational policies and proceduresLead by example by demonstrating the highest standards of ethical behaviourMonitoring and reporting team performance as neededKeep the Standard Operating Procedures updated and establish due control mechanismsWork with quality and business transformation team to identify, recommend and implement process improvement projects

Analyse new requirements and provide impact analysis addressing technical design and identifying individual tasks.Provide estimates for tasks undertaken both in story points and time.Complete low level design to create functionality in order to meet requirements.Contribute to technical discussions around the fulfillment of requirements.Develop and maintain code to a high standard.

The SQL Developer will be responsible for developing applications and integrations using the Microsoft SQL Server platform. This will include reports, vendor imports, data warehousing tasks and other data related tasks. This position requires good communication and technical skills.The SQL Developer responsibilities include but not limited to:Excellent design skills for coming up with the schema that can be usable across multiple customersDesign and develop T-SQL procedures, query performance tunings and SSIS packages.Develop underlying data models and databases.Develop, manage and maintain data dictionary and or metadata.Ensure compliance of standards and conventions in developing programs.Design, develop and implement complete life cycle of data warehouses.Translate business requirements into software applications and models.Analyse and resolve complex issues without over sight from other people.Perform and execute data extraction, transformation and loading using ETL tools.Maintain and enhance the existing data warehouse, exports, and reportsPerform quality checks on reports and exports to ensure exceptional qualityCreate and maintain documentation for all projects

Responding to User support requests.Contacting users to find out the nature of the problem..Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Completing job reports and ordering supplies.

Process medical dataEnsure the patient demographic details are updated appropriatelyVerification of the patient data mentioned in the medical claimsEnter charges and post payments in the softwareEnsure Report submission and verifications

Understand the client requirements and specifications of the project and code the charts accordinglyCode records by following prescribed coding standards such as ICD-9/ ICD-10 and CPTEnsure patient information are correct and appropriate signatures on all medical recordsAssign appropriate medical codes to all diagnosis and servicesFollow client specific guidelines wherever applicable & working as per client updates and coding the charts accordinglyMeet the productivity targets of clients within the stipulated timeEnsure that the deliverables to the client adhere to the quality standardsPrepare and maintain status reports