Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW’s help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Experience in customer service and community outreach preferred. Must be a motivated, well-organized learn player. Must be culturally sensitive and have excellent interpersonal, communication, and customer service skills. Must be able to work independently, stay focused on results and task orientation. Prior knowledge in public health promotion, perinatal services and marketing helpful. Ability to utilize office equipment (i.e. photocopy macnine, faimile machines and telephones. Bilingual (Spanish/English - verbal and written for both) for effective communication with patients, family members, and customers of all social and economic levels from a diverse cultural and ethnic population.

The Manager - Community Health Leads strategies to improve community health and access.Provides local coordination of community health needs assessments (CHNAs) and program implementation and evaluation of community health improvement plans (CHIPs), and oversight of other related community benefit and health initiatives in support of the core strategy outlined in the CHNAs and CHIPs.Partners with local health department and other community agencies to advance community health prioritiesDevelops and implements metrics that demonstrate the impact of community health initiativesSupports and oversees the measurement of systems that ensure the successful monitoring and achievement of short- and long-term community health improvement goals and priorities documented in the CHNAs, CHIPs and Mercy's core strategy.Collects and reports community benefit activitiesOversees the reporting activities through the Community Benefit Inventory for Social Accountability (CBISA) to ensure compliance with Internal Revenue Service (IRS) regulations and reporting alignment in support of the core strategy outlined in the CHNAs and CHIPs.Assures an effective system of identifying and capturing community benefit activitiesDevelops and audits reports of community benefit activitiesCoordinates with Finance representative for community benefit

Serves as education resource to the community and within the organization regarding addiction and treatment services. Develops and delivers professional education to a variety of stakeholders in Wabash, Whitley, and Huntington County that supports the needs of the health system. Serves as a role model and advocate for evidence based addiction and the reduction of stigma within the community and across the health system