Responsible for managing to resolution grievances for all products, which may contain multiple issues and, may require coordination of responses from multiple business units. Ensure timely, customer focused response to grievances. Identify trends and emerging issues and report and recommend solutions.Fully investigate grievances from beginning to end. Analyst is responsible for all investigation steps needed to resolve the grievance. Analyst is responsible for frequent member communication, both oral and written, throughout life of case. Analyst is responsible for managing a case inventory of 50-70 on average. (Could be higher depending on time of year)1-2 years experience that includes both HMO and GPS platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience. Experience in research and analysis of issues is a plus. Some college preferred. High School or GED equivalent. Writing experience is preferred. Strong verbal customer service experience is preferred.

The purpose of the Medical Information Centre Analyst is to support the Medical information team in Europe. This role is a customer service team management role responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients, and other customers.Basic Qualifications Required:Bachelor’s degree or equivalent business experience (for supervision of health care professionals, health care background required (e.g., a licensed pharmacist, registered nurse, or other qualified health care professional) OR 5+ yrs people management experience in any large contact center environment.Fluency in English verbal and written forms as well as Native level ItalianKnowledge of pharmaceutical/healthcare business a distinct advantageExperience in supervision/people development

The purpose of the Medical Information Centre Analyst is to support the Medical information team in Europe. This role is a customer service team management role responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients, and other customers.Bachelor’s degree or equivalent business experience (for the supervision of health care professionals, health care background required (e.g., a licensed pharmacist, registered nurse, or other qualified health care professional) OR 5+ yrs people management experience in any large contact center environment.Fluency in English verbal and written forms as well as Native level FrenchKnowledge of pharmaceutical/healthcare business a distinct advantageExperience in supervision/people development

The purpose of the Medical Information Centre Manager is to support the Medical information team in Europe. This role is a customer service team management role responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients, and other customers.Bachelor’s degree or equivalent business experience (for the supervision of health care professionals, health care background required (e.g., a licensed pharmacist, registered nurse, or other qualified health care professional) OR 5+ yrs people management experience in any large contact center environment.Fluency in English verbal and written forms as well as Native level GermanKnowledge of pharmaceutical/healthcare business a distinct advantageExperience in supervision/people development

Looking for an individual to join this award winning/world class, highly professional Service Desk support team working in a very dynamic and ever changing environment.About Job: Supporting 70,000 + colleagues in over 130 offices globally. Working for a large IT group with significant opportunities for advancement in various specialties Very open and collaborative environment Ongoing training and knowledge growth opportunities Internship opportunities with various groups within the organization Regular department celebrations of successes and holidaysResponsibilities: This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end users, diagnose report and resolve application problems. Installs, maintains and troubleshoots hardware/software according to company standards re-configures existing systems and/or performs system upgrades as required. Logs all issues with appropriate documentation as requested by Level II and III support teams. Routes calls to appropriate support teams as per described troubleshooting steps. Monitors and escalates issues until resolution, closure or the appropriate group has accepted. Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover). Level 1 service desk analyst role Level one trouble shooting Microsoft Office Suite Customer service oriented Call center experience is required Accustomed to call center metrics Will be taking 40-50 calls a day VPN troubleshooting Active directory understanding Must be reliable show up on time and every day Candidates will get two-week training 2+ years of experience preferred